Customer Testimonials
I brought my BMW in for regular maintenance and everything went smoothly. The staff was straightforward, communicated well, and finished the service on time. Solid experience overall, and I’ll bring my car back here next time.
great service and Diana is just a great advisor!
Very pleasantly surprised. I avoided this place when I first moved in the area due to poor reviews at that time. However, I had a problem that absolutely required a dealer, and I have to say that I am very happy with the service through and through and am very likely to return in the future. Great job to the management and special thanks to Brian (manager) and Andy (service advisor).
NEGATIVE 5 STARS
Short story. Was dealing with a sales person. He is very nice as we have been going back and forth. I decided to buy the 2027 X5 and mentioned to him if my trade was still the same price and he said yes as long as the car looked good. I told him that I would come by and it took me more then an hour to get there. I saw the car and then the sales manager came over to me and told me that the market had changed and he would not give me what was offered. ... Read More Google - Nov 12, 2026
Carlos and Vanessa were exceptional from the first moment we met! They provided great hospitality.
Vanessa, David & Maria are all amazing! You are blessed to have them working for you!
Great service
I had a great experience at BMW South Miami purchasing my 330i. From the moment I walked in, the entire process was smooth, professional, and straightforward. Everyone was welcoming, knowledgeable, and willing to work with me to make sure I was comfortable with the deal.
I really appreciate the time and effort the team put into helping me get into the 330i I wanted. They made the buying process much easier than I expected, and I never felt pressured.
I’m extremely happy with my new BMW and would definitely recommend BMW South Miami to anyone looking for a new ... Read More DealerRater - Nov 11, 2026
I haven’t officially bought the car as yet I’m am seeking another one , I’m a BMW owner with a bit of a challenging situation . I also live 4 hours away. Randy is top tier there’s not many sales professionals I would say this regarding he goes above and beyond, quick and very responsive and on very much on point. I’ve dealt a few BMW dealers throughout the years in South FL and this is by far one of the best experiences.
Amazing! Thorough, informative and not long Amazing! Donny is always very thorough, informative, professional, courteous and short wait time.
Great service, very friendly staff. I was promptly assisted and all of my concerns were addressed in a timely manner.
Rodrigo was amazing 10/10. Great customer care and attention to detail. Very good team work
Amazing customer service. Rodrigo is very professional and accurate, 100% recommend! I’ll continue to return to bmw of south miami
Great seevices
Great service provided in BMW south, specially by Armando Cagigas, service advisor, always willing to help and making sure you are completely satisfied with the service and makes you feel welcome whenever you go to the dealer.
Outstanding service
I have received an extraordinary service in BMW Mini of South Miami. Victor Ramirez was very kind and his team was ready to help to get my car as soon as possible.
Fantastic !!!!! Very professional knowledgeable polite ! The technician was incredible ! George ! They took amazing care of my M5
The replacement and alignment took longer than anticipated but the service was great.
The service was very efficient, I took my car to get its 6-month service done. It got done super quick, everyone there was super nice and they were very attentive to customer care
Staff was very friendly and took the time to explain issues in detail. They also provided us with the various options.
Christian M. He was Awesome dude best customer service ever thank you so much!
Christian M is the man! Best service ever! He is my top recommendation.
Christian M. Is so good he should be a manager! he deserves a raise! He made the whole experience worth my time!! Blessings to my new BMW family..
Better than I expected!! Thank you Christian M. He’s just an over all great individual! 🫶🏼
Great sales team and also the finance guys
Excellent customer service.
We are always well taken care of at South BMW.
Victor was helpful, courteous and attentive.
Excellent service everybody is attentive and Natalie , my service advisor is very professional
Overall, it was an outstanding experience. Very professional and helpful staff.
Excelente Good service and attencion I recomended to all friend Very good service Fast service
Prompt courteous service. No muss, little fuss Attention from sales manager Nima was appreciated. Happy
I am beyond satisfied with the service provided by Donny Rizzo. It was on time, comprehensive, and quick.
Excellent experience with the VIP Department at BMW South Miami! Outstanding customer service, professionalism, and attention to detail. The team went above and beyond to make everything smooth and enjoyable. Highly recommended!
Marllon was the best! Very helpful and organized guy, made my experience much better.
"Had an excellent experience here! The entire process was smooth and easy from start to finish. My service advisor was incredibly polite and helpfulI will definitely be returning for future services and highly recommend them!"
Terrible service and a complete lack of honesty By Diana Jimenez. I brought my car in for an oil change and also because it was displaying a low coolant warning. Diana assured me that this was "normal," claiming that coolant simply evaporates in these types of cars, so they will just topped it off. I dont know if they really did it because 3 days later—conveniently right after my warranty expired—the car is warning me that it needs coolant again. Now Diana tells me that the car actually has a leak and that they are going to ... Read More Google - Nov 7, 2026
Excellent customer service
(Translated by Google) The BMW of South Miami team was amazing. Very friendly. (Original) El equipo de BMW of South Miami fue increíble. Muy cordiales ..
Diana my service rep is the best of the best !!! Was in and out of service the other day!!!
Service department is efficient and the work is done on time. Andre is a very pleasant and professional service advisor. 5 Stars
Great experience— professional, friendly, productive
Javier, the service advisor, is always pleasant and knowledgeable and honest. He is a great asset to your company or any company. It's great working with him
We had an excellent experience working with Eliser at BMW of South Miami. From beginning to end, he was professional, knowledgeable, patient, and genuinely committed to making sure everything went smoothly. He made the entire car-buying process easy and stress-free, answered all my questions, and went above and beyond to make sure I was happy with my purchase. I truly appreciated his honesty, communication, and willingness to help every step of the way. If you’re looking to purchase a vehicle, I highly recommend asking for Eliser. You won’t be disappointed! Thank you for such a great experience!
Pushy salesman, the rest of the staff I doesn’t with were great.
My Sales Rep Roane and the geniuses were great. Everyone else (Sales manager, finance manager, etc.) was horrible. After we made a deal and agreed on the price of the vehicle, it took 4 hours to finish paperwork and close everything out. This is absolutely ridiculous. A finance manager was supposed to call me back but didn't. When I called back 4 days later, they said he resigned and that another finance manager would call me back. Still have not heard back from them. I even stopped in this morning, but there was no finance manager there. I did stop in ... Read More DealerRater - Nov 6, 2026
Great service. Marlon was very helpful and professional. Service was timely and thorough My car is running perfect
Turn around time and customer service was excellent. Mateo’s expertise is why I trust BMW and keep coming back for o the brand.
Outstanding service! Robert and Victor were very dilligent in all process, they even took in consideration the timing it make take to process pending recall in the vehicule, so they offered me a dealer rental car. I was able to do all my pending tasks during the weekend, and on Monday, car was ready. I really appreciate the level of excellence of this service.
She’s the best service advisor I’ve ever had throughout all my years dealing with BMW.
Great service. All the process to get my new BMW was smooth and perfect. Thanks.
I had an excellent experience with Staff and Sales\! The customer service was outstanding from start to finish. The team was friendly, professional, knowledgeable, and very helpful throughout the entire process. They went above and beyond to make sure all my questions were answered and that I was completely satisfied. It’s refreshing to receive such great customer service. I highly recommend Staff and Sales to anyone looking for excellent service and a positive experience. Thank you Alex for making everything so easy\!
Service Advisor Hyde Cuevas is truly one of the best employees that BMW of South Miami could have. He was exceptionally professional from beginning to end and consistently went above and beyond to ensure an outstanding customer experience. We need more professionals like Mr. Cuevas. His dedication, knowledge, and commitment to customer satisfaction are truly commendable. Congratulations to BMW of South Miami for having such a magnificent employee. It simply does not get any better than this. Congratulations, Hyde Cuevas, and thank you for your exceptional service.
Excellent service. Very helpful and diligent. We were very happy with the whole process. Joshua was great.
Daniel Garcia, if you need someone to treat you well and actually help you, that's the guy.
excellent! the service was very good, I was waiting for oil change and one Recall
Very nice service, everyone was super accomodating and the lobby was a very nice space to wait
Outstanding service to get you to buy the car , but once you signed the papers don’t expect them to give you the same kind of service on anything else , your calls and text will go unanswered
Excellent care and made me feel comfortable while making my decision. Jorge made sure I was happy with my new car selection and followed up to see if all is okay.
Hydhe give us an excellent support We receive all the best support by Hydhe and in a good time response
Marllon Pires and Eduardo Ulloa were excellent service providers! Thank you so much! We are very happy with the quality of the vehicle, the service and the hospitality. The maintenance video was also terrific and very helpful. We appreciate the extra steps that BMW takes to ensure that customers leave feeling satisfied and want to return.
I had an excellent experience with BMW's scheduled service and tire replacement. Armando, the customer service representative, was professional, friendly, and attentive throughout the entire process. He ensured everything went smoothly, kept me informed, and provided outstanding service. The service was efficient, and I truly appreciated the team's attention to detail and care. Thank you, Armando, for making the experience so pleasant and hassle-free! I highly recommend BMW service and will definitely return for future maintenance needs.
Great service provided by Javier! He provided expectations from the beginning and had a great personality
Communication and status update was excellent. Kept me well informed and the vehicle was up front as requested for pick up.
100% on point! very transparent , no surprises , very professional . Salesperson Carlos was great so the finance manager Saury . Very happy customer! Thank you to all at Mini of South Miami !!
Excellent service all around. Helpful staff, clean car. Very satisfied. Would buy from here again.
Service was great. My advisor was fantastic. Service was great. My advisor was fantastic. Service was great. My advisor was fantastic.
I had an excellent experience purchasing a vehicle from the dealership. Anthony did a great job providing me all the information I needed and he and the entire staff were most professional during all our transactions with them.
Arrived without an appointment and was seen immediately, given a loaner, and advisor very knowledgeable and efficient.
Amazing service at MINI Cooper, as always! Víctor is always so kind, professional, and helpful. He goes above and beyond to make sure everything is taken care of. Highly recommend him!
Although somewhat far and out of the way, the excellent service makes up for the inconvenience .
Everyone I interacted with was helpful and efficient, especially Marllon Everyone I interacted with was helpful and efficient, especially Marllon
Exceptional service from Diana my service advisor. Will always come back to this Dealership thanks to her.
Very good expiernece with Chris and BMW Dealership. The process when smooth and the car was advertise correctly no xx like other place I when to. Good purchase happy with my car
Excellent Volvería y recomendaría sin dudarlo La atención , la rapidez , la calidez del lugar y lo amable de la gente desde que dejas el auto es un 10 puntos
Excellent service provided by Mateo, everything was clear and on point, great communication and service overall
Super happy with my oil service. Jerry was quick, professional, and did an amazing job. Rodrigo went above and beyond as my advisor to make my experience a smooth and amazing one. Honestly, one of the easiest service visits I've had. I'll be back, and I'll definitely be asking for both.
Great service. Matheo provides an excellent service as an advisor. I always take my car there
I recently purchased a vehicle from BMW of South Miami, and I couldn’t be happier with the service. My sales representative, Hazal, was fantastic to work with. She was incredibly knowledgeable, patient, and never made me feel pressured to make a decision. The entire process was smooth and transparent. If you are looking for a stress-free car buying experience with a team that truly cares about their customers, I highly recommend checking them out!